Nakanampucha!


The Crying Call Center Agent
Abril 22, 2007, 6:17 hapon
Filed under: Filipino, Funny Videos, Philippines, Pilipino, Pinoy

Check this out… This video (mostly audio) from “Put@nginamo.com” gets really interesting towards the middle but you’ve gotta start it from the beginning…!

This must’ve been a call to PLDT myDSL’s customer service trunkline… listen as the conversation unravels…

Credits to
Put@nginamo.com


Mga Puna so far
Mag-iwan ng puna

i’ve listened to this before, pero katakot pa rin pakinggan. LOL.
buti na lang hindi naman umaabot sa ganito ang mga exchanges ko with my mobile phone tech support.🙂

Komento ni junanteola

omg that was really scary…ahahhaha seriously…

Komento ni bangketa|streak

Nag-freak out yung CSR! Wahehehehe! Siya naman eh… nagmura directly… tapos biglang bawi!

Komento ni Chuckster

since na mura nya na eh and most definitely ma sisisante naman sha dapat ni lubos lubos na nya…kung ako yun sasabihin ko i know where you live pare!!! i’ll hunt you down!!! lolx

Komento ni bangketa|streak

Hahaha! Ang weird kung yun ang sasabihin ng babae… “I know where you live, pare!” Hahaha! Baka lalong matawa ang caller… hehehe…

Komento ni Chuckster

kakatak0t nmn un lalake…

Komento ni bea

omg i know him! lol.

Komento ni unpretty

Hi Unpretty!
Really? You know the guy? Sino? 🙂

Komento ni Chuckster

the guy must have heard the agent that he could request for a rebate for 2 days of not using their internet she’s doin’ everything to answers all his questions but the guy doesn’t seem to be cosiderate at all

Komento ni drew

@Drew, she wasn’t doing everything to “answers” all his questions. It’s impossible that the supervisor has not arrived yet. It’s her fault for swearing at the customer.

Komento ni Mr.O

Hello Mr.O!
Thank you for dropping by Nakanampucha. We truly appreciate those who take the time to drop a line to express how they feel, be it a compliment or violent reaction…😛
Hope you drop by again soon!

Komento ni Chuckster

agree ako kay Mr. O, mali nga naman yung babae. sya ang naunang nagmura, if i’m not mistaken. and she did it to an already irate, and frustrated customer.

Komento ni junanteola

Yeah, Jun…
Kahit pa nagalit ang caller, she shouldn’t have done that. Big NO-NO…
I wonder what happened to the CSR after that incident… Hmmmm… 🙂

Komento ni Chuckster

well PLDT service just sucks.. madami na tlagang complaints re their DSL.. and they dont find time to train their support to handle such instances.. plagi generic ang sagot sa lahat ng queries and they really never bother to give u any feedback even if they tell you they would. kaya im sure i know why the caller is really ranting so much on it.

Komento ni apple

Hahaha.. in a way I feel guilty ‘coz I tend to be like the guy on the conversation during my bouts with the TS of “another” telecom company. All I can say is that the CSR can’t blame the customer for being frustrated with the crappy service… Not when we’re shelling out quite a bit for it.

Komento ni nerdluck

Nerdluck…
True true… considering all the money that is shelled out for these services which is already practically cheap in some other countries.

Komento ni Chuckster

solido! hahahaha t***na murahan amf

tama si raul kasi expression lang. ung sa side naman ng call center agent. mali talaga.. umiyak hahaha tae.

Komento ni sonar

Hahaha -> “tae”!
Hahaha!

Komento ni Chuckster

Wahaha!!! Gosh!!! I’ve heard this months before and nakakapangilabot nung nag hysterical na ung agent. Gosh. Her fault? one was forgetting to use the ‘mute’ button if ever na gusto nya na talagang magmura. hehehe. I’ve been a CSR before, but i think Mr. Raul belongs to the “reasonable caller” category. Hindi irate. Parang kelangan lang ng assurance na talagang may mangyayari or ginagawa para ma resolve ang concern

Komento ni Elsa

sana inxpect na nung girl na may mga ganung caller talaga, and hindi sya dapat nagmura……best actress yung iyak…

Komento ni acko

huhu i have experience dis before pero lalaki nman ung kausap ko.. i hate him.. cnigawan ako huhu.. ilang beses.. cmula nun hndi nako tumawag pa sa smart costumer service!!!!

Komento ni fiona

sori n ng. rules is a rule… Custumer is always right:-D

Komento ni misteh

aw.😀

Komento ni potatomaniac

hehe di talaga pinindot ang mute kc directly minura. mas malamang na newbie or ang tapang nya ha! kaso sabay bawi nga, mumurahin sabay biglang opo naiintindihan ko kayo. hehe ..2x ako napa iyak ng caller dahil sa inis ko dahil lang pag ni ask na r u fil? i only wana speak w/ an american, taz sabay biglang i wana talk to ur supervisor ng alang seremonyas, sarap talaga mag mura! (sori ur co. cannot afford american cust. support!)hehe

Komento ni koreanmine

haaay buhay call center agent….

Komento ni bobbit

bad habit yan ng ibang call center agents eh, imu-mute tapos magmumura tapos babalik sa call na pa-tweetums. haha. one of the worst calls i’ve ever had the displeasure of listening to. haha.

Komento ni pao

hahaha..gudluck n lng ky girl..

Komento ni repah

nakow.. kawawang girll.. oo nga sana nilubos niya na yung pagm,umura tutal masisisante naman sya eh..😀

Komento ni angel

kawawa naman yung girl.

Komento ni burikatdoll

kng ako dun s customer hindi lng ganun ang reaksyon ko..pasalamat cya cool pa rin un caller, tangna…bulok ang kumpanya pnpsukan nya…nagtraining ba cya?? proper training mga bossing, nkaupo lng kayo s trono nyo chat dito chat dun kunwari busy..alagaan nyo naman agent nyo!

Komento ni rhea

sana di na lang nya pinatulan, o kaya pinutol na lang nya…..

Komento ni einjhel

girl u really are ing a deep shit.. ^^V

Komento ni chris_sid

what’s the mute button for? ok lang na magmura siya pero sana nka on ang mute button nya..lol!

Komento ni heather

Mapapatay ko yang bobong agent na yan!

Komento ni tttrjtj

shocks… buti na lang d me csr hehehehehe!!

Komento ni bhe

The girl is just doing her job..

The customer should have gone to the business center or customer service center to verify what the problem is…

hayy.. pinoy tlaga trying to act like an American again…

Komento ni ~hydro~

..bobo lng tlga ung agent.dpat kung mgmumura xa s irate n cx e make sure n npindot nya ang MUTE button.un lng pgkkmali nya.wawa nmn!!i’ve heard this clip before,back wen i was in training…lalo tuloy na-irate ang cx..nd d script of the agent bout the supervisor being not there,gnwa nya tanga ang cx nun.thats too old school.she should have thought of another reason.cno maniniwala n wla ang sup gnung klimitang 24hrs operational ang col center.omg!!
..if u cant handle the stress,easy,QUIT!!!am i right or am i right???haha

Komento ni hersheyz

haYy naKu.. buhaY ng pinOy…

hahah… tawa nlan aq..

Komento ni chacha

skiT sa bAngsz..

Komento ni chacha

naiintindihan ko yung side ng agent and customer, i’ve been in a call center job. sana maayos ang pag ka explain ng agent kc parang paulit ulit sya and dont make it too personal kc trabaho lang yan. kinilabutan ako.

Komento ni schzaki

and also to the customer, hindi palaging customer is always right kc may mga bagay na hindi alam ng customer na alam ng mga agent. want sample.
wala po akong pinapanigan🙂

Komento ni schzaki

Technically mali ang CSR… Khit anong ura ang gawin sa knya nga cust she can’t say bad sh*t about the cust dhil pinasok nyang trabaho yan and dinadala nya pangalan ng company.

Natural n magalit ang cust dhil wla nmng anuf info na binibigay ang CSR. Walang assurance. She really is a bad CSR. At fist ndi galit ung cust sa knya kundi sa service pero she took it personally. Khit ako ung cust… malamang minura ko rin sya and I wud even file a case against the company bcoz of the type of employee they hire.

Komento ni Queenie

Nagusap yung bobong caller at tangang agent. Unang una wala naman magagawa yung agent kung ano man ang sira nung internet access nila dahil agent lang yun. Sana tinanong nya kung san yung opisina nung technical support tapos puntahan ng actual, doon nya pagmumurahin. Tingin ko walang bayag yan, nagdidisplay lang sya ng power nya over the phone…sa babae pa. Ang angas nya magsalita na pupunta sya ng states tapos wala sya pera pambayad sa fone for overseas call? kung ganun kaimportante yung pag punta nya sa U.S., bakit nya inaasa sa internet connection lang yung pag-tawag nya sa mga susundo sa kanya na sinasabi nya. Wala na syang bayag, wala pa syang utak. Maling puno ang tinatahulan nya. Typical asshole.

Komento ni frake5000

putang ina mo mali ka rin kc… bat kse?>

Komento ni puta y namo

Actually, mali sila pareho. Oo nga, dapat hindi minura nung agent yung customer, pero hindi rin dapat nagmura yung guy. Hindi ba siya pwedeng maging civil kahit galit siya?

Komento ni mongita

nothing could be settled kung init ng ulo paiiralin nila.! putangina nilang dalawa. haha peace men!😀

Komento ni chamcham

mali un csr kasi dapt di sya un unang nagfreak kasi di naman talaga sya un minura ng client e. sana she tried na lng to ask apologies sa client na yon lng ang mabibigay nyamg info as of the moment.

Komento ni anne

all i can say about this certain conversation is they got aggravated by the situation. the man was like harassing her. i mean, she can’t do anything about the stupid connection anywoes. my friends and i are a subscribers of PLDT dsl and we experience such difficulties but you don’t hear us ganging up on call serv. rep. if he really needs no to call someone, why not go to the nearest net cafe you dumdum. it really is no big deal. he’s just so stupid to realize that. i have to hand it to the girl. she really got the balls. i just hope she didn’t take the “tangi*namo” back. and she should’ve not cried. so uncalled for and unnecessary.

Komento ni eila

first of all, he called for customer tech support. second of all, they are not there to help customers with their personal problems. if the internet is down, it is down. if u want to complain about it, go to tech support, if u r concern about billing, then go to billing. but the customer is always right,..i know its bullshit but thats what u learn in busines school. the lady could answer questions that she was taught to know. she just couldnt take it.

Komento ni TOnioG

an tanga nun lalake. shet. go to hell. the girl was just doin her job. u should understand tha situation en wait. damn fuckin’ asshole! educate yourself man!

Komento ni enah

grbe naman un…gurl…

Komento ni you

kung ako yung agent yayayain ko na lng maghubad ‘yang caller na yan..kasi pareho na kaming mainit eh huh!!!

Komento ni wetwetwet

the csr must be calm as always, and must be open-minded and must know the nature of her work starting from the time of signing her contract…

Komento ni jel24

feeling ko may problema sa utak ung call center agent. di kc dapat sya nagmumura. hayy buhay.
iyak iyak pa sya dyan. fired tuloy sya. pero infainess kinilabutan ako sa mga mura ng guy.

Komento ni allena

mabuti para sa csr…pinaglaban ang sarili nung sumosobra na ang makulit na customer na yan. hahaha

Komento ni hahaha

this was sooo hilarious!!!natawa ako in fairness..but being in a call center job u have to have a lot of patients specially in those customer na sobrang tanga!

Komento ni maia

sir RAUL, putang ina mo rin wala kang karapatan mangmura ng customer service o magmura sa phone ikaw kaya ang maging customer support at ako ang cstomer mo, tingnan ko kung ano ang mararamdaman mo…SHIT YOU ARE!!!!!

Komento ni PACK YOW

This is what we get for adopting “curses” as “expressions”! Foolish is the man who expects a GOOD OUTCOME from a BAD WORD.Tsk tsk. Despite the CSR’s cursing, RESPECT man! Parang di ka pinoy nyan e.

Komento ni Pinoy

That’s usual sa call center peeps, curse back, or curse harder. Wrong move though she forgot to MUTE. Haha!

Komento ni Mino

Hahahhahhha!!!! mali pa rin ng CSR, di nman xa deretang minura tska khit man murahin xa eh di nman para sa kanya un kundi para sa “service” mismo ng DSL. hehehehe!

Komento ni sed061509




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